Shipping policy
Shipping Policy
Effective Date: 1/06/2025
Thank you for shopping with dirtyskin. We aim to get your handmade skincare products to you quickly, safely, and sustainably. Please review our UK Shipping Policy below.
📦 Order Processing Time
All orders are processed within 2–5 business days (Monday to Friday, excluding bank holidays).
Please allow extra time during busy periods such as holidays or sales events.
You will receive a confirmation email when your order has been dispatched.
🚚 Shipping Methods & Rates
We currently offer shipping across the United Kingdom via trusted couriers, including Royal Mail and Evri.
🧼 Handmade Production Notice
As all our products are made in small batches, some orders may take slightly longer to dispatch during periods of high demand. We appreciate your patience and support of slow, ethical skincare.
🛑 Delivery Delays
We are not responsible for delays caused by:
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Courier service disruptions
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Weather conditions
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Incorrect or incomplete delivery addresses
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Local postal backlogs
If your order hasn’t arrived within the estimated timeframe, please contact us at info@dirtyskin.co.uk with your order number.
🔄 Delivery Issues & Re-delivery
If a parcel is returned to us due to:
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An incorrect address
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Missed delivery attempts
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Non-collection from a delivery office
We will contact you to arrange re-shipping. Additional postage charges may apply.
📦 Packaging
We use eco-conscious packaging wherever possible—biodegradable, recyclable, or reusable materials—to align with our commitment to sustainability.
❓ Questions?
If you have any questions about shipping or special requests, feel free to contact us:
📧 Email: info@dirtyskin.co.uk
🌍 Website: dirtyskin.co.uk