Refund policy



Return and Refund Policy

Last updated: 31/05/2025

At dirtyskin, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

Returns

You have 28 from the date of receipt to return an item.

To be eligible for a return:

  • The item must be unused, in the same condition that you received it, and in the original packaging.

  • You must provide proof of purchase (receipt or order confirmation).

Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

  • If approved, a refund will be initiated to your original payment method within [5-10 business days].

  • If the return is not approved, we will notify you with the reason and discuss options for return shipping.

Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, defective product, etc.).

  • We recommend using a trackable shipping service or purchasing shipping insurance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Your Email or Phone].

Return Request Form

Please complete this form and include it in your return package or email it to: [Your Email]

Customer Name: ___________________________________________

Order Number: _____________________________________________

Email Address: _____________________________________________

Phone Number: _____________________________________________

Product(s) to Return: ________________________________________

Reason for Return (check one):

  • Damaged item

  • Incorrect item received

  • Not as described

  • Changed mind

  • Other: ______________________________________

Preferred Resolution:

  • Refund

  • Exchange

  • Store Credit

Additional Comments: _________________________________________

Shipping Address for Returns:

dirtyskin
Suit 4, Turner business centre, Greengate, Middleton, M24 1RU

If you have any questions about our return and refund policy, please contact us at info@dirtyskin.co.uk